Custom gemstone jewelry, personalized jewelry and special orders are NOT eligible for exchange or return. Custom orders are your designs, your tastes, and your idea of a particular piece.
If you are not fully satisfied with your purchase, The Gem Syndicate will accept most other items for exchange. Please contact us within 24 hours of receiving your item, if you wish to exchange it. Due to the handmade nature of each piece, we do not currently accept any returns. All rings are subject to a resizing fee and can't be exchanged for another size.
Please ensure that the item being exchanged is in new and re-saleable condition. Return within 14 business days from the delivery date of your order. If you would like to make an exchange please email for an authorization form at firstname.lastname@example.org. Exchanges cannot be processed without an authorization form. For your protection, please pack your exchange in the original box, ship your order with an insured courier and retain your receipt. Gem Syndicate is not responsible for items damaged or lost in transit. Please include a detailed note with your name, email address and invoice number on your authorization form. Once your exchange is processed, your new piece will be shipped back out to you. We cannot refund shipping charges on exchange or return items.