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Shipping & Returns

Our Return Policy

At the Gem Syndicate your complete satisfaction with our product is guaranteed or items may be returned or exchanged within 14 days from when you sign for and receive your item from the shipping carrier. Please contact us to confirm your order is eligible for return/refund via email or call us at 206.900.3571

Custom made items, items that have been altered to your specifications before shipping or orfers past 14 days from reciept will not be accepted for return or refund for any reason.

Please note: Loose gemstones will not be accepted for a refund if they have been set,scratched, chipped, fractured, weigh differently or have been altered in any way. Westrongly recommend that you do not set your gemstone with another jeweler until youfully intend to purchase it.

All items purchased on sale are final, no returns or exchanges will be accepted.

If you have any issue with your purchase we encourage you to reach out to us as soon as possible, our goal is your complete satisfaction with our products within the above constraints.

How to Return an Order
  • Contact us: Call us at 206.900.3571 or email to discuss your issue.
  • Packing your order: For all returns and exchanges, include all original packaging and accompanying materials, including the packing slip and all gemstone certificates (a $50-250 replacement fee per certificate, depending on source of certificate, will be charged otherwise). For security reasons, do not write jewelry, gemstones or other related words anywhere on the package.
  • Shipment and Insurance: We recommend purchasing additional insurance for your shipment. Until the item is received and signed for by a Gem Syndicate representative we do not incur any liability for theft or loss. We also suggest that you "double box" your shipment and follow these instructions. Enclose your gemstone or jewelry inside its original gemstone/jewelry box. We recommend using the original packaging from your order. Place the gemstone box inside the small box. Place the small box inside the larger box. Affix the label to the outside of the larger box.
Refund Process

After we receive the returned order, our Quality Assurance department will inspect and verify the condition of the item. Returns take approximately seven business days to process upon receipt of the item. The Gem Syndicate will refund the original purchase amount of the item less the cost of shipping/insurance via the mode of payment used in the original purchase. For all credit card refunds, please allow one monthly billing cycle in order for your credit to appear.

Packages without a return shipping authorization number or packages that were refused delivery will not be accepted for refund and are subject to a minimum restocking charge of 15%. Return shipping authorizations are active for seven days from the date of issue and packages must be shipped during the active time period of your return shipping authorization. If your return shipping authorization has expired, please contact us at 206.900.3571 to request another return shipping authorization. All requests for refunds must be in writing via email. Any returns showing signs of wear or those that have been altered or damaged in any way will not be accepted for return.

If you have any questions about our return procedure, please contact us at 206.900.3571.

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