At the Gem Syndicate your complete satisfaction with our product is guaranteed or items may be returned or exchanged within 14 days from when you sign for and receive your item from the shipping carrier. Please contact us to confirm your order is eligible for return/refund via email TheVault@GemSyndicate.com or call us at 206.900.3571
Custom made items, items that have been altered to your specifications before shipping or orfers past 14 days from reciept will not be accepted for return or refund for any reason.
Please note: Loose gemstones will not be accepted for a refund if they have been set,scratched, chipped, fractured, weigh differently or have been altered in any way. Westrongly recommend that you do not set your gemstone with another jeweler until youfully intend to purchase it.
All items purchased on sale are final, no returns or exchanges will be accepted.
If you have any issue with your purchase we encourage you to reach out to us as soon as possible, our goal is your complete satisfaction with our products within the above constraints.